July 10, 2009

Enterprise Flow

My guiding principles for the future state of enterprise applications are:

- hybrid cloud + premise
- end user driven
- social
- device agnostic
- flow based
- sense aware

Shareflow An interesting example of some of these principles applied to the enterprise is Zenbe's "Shareflow" which allows enterprise users to build flows of communication streams around relevant people and topics.  Here's a summary from Matt Marshall at VentureBeat.

"For too long now, email has remained oddly stupid: We can expand an email, forward it, or reply. But for groups of people working together on projects, it’s awful — not to mention overwhelming. Google has implemented something called email “threads” into its Gmail service, which lets us see the back and forths of conversations. But that’s about it.

However, a rash of recent innovation is starting to challenge email as the predominant form of work-flow communication.

Zenbe, a New York City-based startup, is the latest example. The company today has released something called Shareflow. Shareflow is essentially a web-based dashboard that lets you see the flow of communication around a given topic (see image below). In many ways, Shareflow is like Google’s Wave product, released in late May


In each case, the page becomes a stream of things posted about the topic, with the most recent item posted at the top, and the previous posts moving down the page. However, Shareflow takes a step further than email by letting you incorporate your regular email into the flow."


June 22, 2009

"On the Way Up" vs. "On the Way Down"

Jim Collins recently published "How the Mighty Fall" where he outlines his framing of early warning signs to the collapse of once mighty companies.

He likens the decline and collapse of a company to a staged disease infecting a person (in this case his wife who was diagnosed with breast cancer).

"I've come to see institutional decline like a staged disease: harder to detect but easier to cure in the early stages, easier to detect but harder to cure in the later stages.  An institution can look strong on the outside but already be sick on the inside, dangerously on the cusp of a precipitous fall"

Collins then outlines 5 stages of Decline including:

Stage 1: Hubris Born of Success - or "We're so great, we can do anything!"

Stage 2: Undisciplined Pursuit of More - or "more scale, growth, power"

Stage 3: Denial of Risk and Peril - or "We can explain away weak results"

Stage 4: Grasping for Salvation - or "Looking for Silver Bullets to save us"

Stage 5: Capitulation to Irrelevance - or "Atrophy into utter insignificance"

When in Stage 3, Collins identified ways to look at the dynamics of the leadership team to determine if the Company is "on the way up" vs. "on the way down".

Leadership Dynamics of Teams on the Way Down

  1. People shield those in power from grim facts or brutal honesty for fear of penalty

  2. People assert strong opinions without providing data, evidence, or a solid argument

  3. Team leader has a very low questions-to-statement ratio and enabling sloppy reasoning

  4. Team members acquiesce to decisions but do not support them or worse, undermine them

  5. Team members seek as much credit as possible for themselves yet are not respected by peers

  6. Team members argue to look smart or improve their own interests

Leadership Dynamics of Teams on the Way Up

  1. People bring forth unpleasant and brutally honest facts

  2. People bring data, evidence, logic and solid arguments to the discussion

  3. Team leader employs a Socratic style with high question-to-statement ratio

  4. Team members unify behind a decision once made and work to make decision successful

  5. Each team member credits other people for success and enjoys the confidence of peers

  6. Team members argue and debate to find best answer, not improve their personal position


The 5 Stage framework offered by Collins is interesting and helpful in understanding company and team strategy. 

In the critical Stage 3 of decline, being able to look at how leadership teams behave and the dynamic of their interactions could send early warning signs of where the company is headed... Up or Down.  

May 19, 2009

VRM ListenLog

Keith Hopper outlines his vision for ListenLog as an example (and element?) of future VRM solutions:


A user-driven activity log works well for an application that pulls together audio streams and files from a number of different sources. Of course, online audio providers (vendors in the VRM model) can already track and aggregate listening behavior data, but only for the audio they control. When the user acts as the sole point of integration, pulling together audio from multiple sources, their own consolidated log becomes unique and powerful. Only when the listener is the point of integration does such an approach yield unique value.

May 05, 2009

From Signal ... to Data ... to Enlightenment

James Kelway recounts listening to Google's Bradley Horowitz describe how he / they think about data and metadata:


(Horowitz) told of everyday devices that have achieved ubiquity - that can now record your entire life digitally. Ubiquity is here.  The mobile phone is everywhere.


The problem as he saw it was that you can record everything but you don’t get another life to review it all. The challenge is harvesting metadata and defining context to give meaning to what we do.


So how do you use the information to a useful end? Horowitz (and Google) knows that the big problem is that we are dying from the start. Moments evaporate from the start.


A very pertinent point was that technology needs to adapt and enhance the human life. He asked how do we solve attention management? The moments of life that need revisiting amongst the morass of spam and junk we all wade through.


A key observation was that metadata is as important as the data itself.


Then he briefly showed a mental model that reflected the Google approach to data, starting at signal and working upwards.

  • enlightenment
  • wisdom
  • knowledge
  • information
  • data
  • signal 
I like this model and have been thinking about this from the enterprise perspective. 

If I think about enterprise transactions, conversations or relationships as social objects with the ability to send real-time signals, what is needed to take the signal and associated data to add value for users?  

How do we help users leverage signal, data and information to create knowledge, wisdom and insight?

April 27, 2009

Flow-based Triggers

Paul Golding does a nice job describing the opportunity and impact of flow-based mobile applications on our daily lives.  I like the way Paul talks about weaving the flow of our activity streams into how we experience "events" in our personal "timelines" and the "timelines" of others.  

For me, the most interesting of Paul's points is found in his last sentence - "The tools invented to seize the moment have begun to define the moment".  

We will increasingly be triggered to take action in our personal and work lives by the transactions, conversations and relationships found within our activity streams and the activity streams of others. 

The real opportunity for flow-based applications is to evolve from helping us capture and share the moment, to creating triggers for new ones... new transactions, new conversations and new relationships at work and at home that would not have been created otherwise. 

Below are a few sections from his article published in the recent issue of Vodafone's Receiver

"We are rapidly headed towards a new era of human interaction that is marked by perpetual conversations and perpetual info drip-feed, as enabled by the umbilical of the mobile.  With its always-on and always-carried potential, the mobile allows our streams of consciousness and related intentions to be converted instantly into actions with both local and remote effects.  Not only does the mobile enable us to seize the moment, but increasingly it is the cause of the moment, adding more and more events to our daily timeline.

Time is nothing other than the intervals on a clock face counted out by the advancing second hand. But this is not how we experience time. We experience time as a series of moments measured out by events. Our personal timeline is a series of events that happen moment by moment and are dominated by the events that happen in our brains – thoughts, contemplations, urges and emotions bubbling up from our sub-concious stream, some of them converted by the conscious into intentions and sometimes into actions. It is communication and self-expression at the speed of thought

Not long ago, phone calls ('ring ring'), texts ('beep beep') and the alarm clock ('brrr brrr') were the only ways that our mobiles might 'interrupt' us. With Twitter, other Flow based Apps (my edit) and widgets, this is changing. But don't mistake these moments as interruptions. These are the moments that make the stepping stones of our daily timeline across the ocean of people and info chatter. We weave them into our timeline and they weave us into theirs. The tools invented to seize the moment have began to define the moment."

April 13, 2009

Social-Enabling Voice Conversations

Daniel Berninger has a guest post on Jeff Pulver's Blog titled "The HD Connect Manifesto". 


In the post, Daniel highlights how text-based communications dominate voice-based communications and points out that the voice-based user experience in 2009 is essentially the same as it was in 1959:

"The growing adoption of text in the form of email, texting, and microblogging as the dominate mode of communication represents a remarkable development. It avenges the long ago defeat of the telegraph by the telephone. The underlying cause of declining interest voice communication represents a familar story. There exists no difference between the end user experience of a telephone call in 1959 and 2009. The wireless industry made telephone calls mobile. The VoIP industry made telephone calls cheap. Yet, every penny of voice revenue requires the sale of a 1950 quality telephone call."


I like Berninger's push to drive change in the user experience of voice based communications.  Importantly, Daniel is advocating that the combination High Definition (HD) audio quality, click-to-connect and unmetered global termination or collectively - HD Connect - as a foundation for a resurgent voice industry.

While improving voice quality and connectivity serves as a strong foundation, I also believe significant new value and growth can be found in over-hauling the user experience and unlocking new value found within voice-based conversations (not just connecting). 

Enabling users to store, thread and share conversations with relevance and context creates new value for users and new growth for the industry.  

Users want the ability to store voice-based conversations and manage them through tagging and indexing just as we do today with text-based communications.  Visual voicemail is an early proofpoint of this.  Once stored, users want the ability to see these conversations in the context of the real-time flow of personal and work activities and thread them (link them) appropriately.   In addition, users want to share important and relevant conversations with friends, co-workers and colleagues.   

While it is easy to subscribe to a person's blog, follow someone on Friendfeed or send a tweet to your followers on Twitter, the associated social graph is extended with many links that are weak and many nodes that may be irrelevant (to you or the conversation). 

The people we call and engage in voice-based conversations, in our personal and work lives, represent our active - and in many cases our most relevant - social graph.

To build a resurgent voice industry, consumers and business users need a new user experience that helps them unlock the value of their active, relevant social graph by social-enabling their voice conversations.  

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March 23, 2009

A Vision of Mobile's Future

From Tim O'Reilly:


Timoreilly pict "Put these two trends together (sensors & cloud services), and we can imagine the future of mobile: a sensor-rich device with applications that use those sensors both to feed and interact with cloud services. The location sensor knows you're here so you don't need to tell the map server where to start; the microphone knows the sound of your voice, so it unlocks your private data in the cloud; the camera images an object or a person, sends it to a remote application that recognizes it, and retrieves relevant data. All of these things already exist in scattered applications, but eventually, they will be the new normal.


This is an incredibly exciting time in mobile application design. There are breakthroughs waiting to happen. Voice and gesture recognition in the Google Mobile App is just the beginning."



March 20, 2009

Enterprise Hybrid Clouds for Business User Apps

Six elements characterize my vision for the future state of enterprise applications.  
They are:
  1. Applications delivered through Hybrid Clouds integrating private, public and premise based resources 
  2. Applications that are Business User driven with a focus on UX of the Business User 
  3. Social enabling transaction, conversation and relationship apps and associated data
  4. Device Agnostic applications that synch across devices, web, cloud and premise platforms
  5. Flow-ready apps that aggregate, filter, share and visualize user information and activity streams
  6. Sensing apps that act on a user's voice, ambient context, declarative context or gestural input 
    
I keep an eye out for signposts that we're making progress toward this "future state" and was pleased to see Ed Sim highlight a proof point of the "Hybrid Clouds" element in his post :

Amazon has taken off with its cloud compute infrastructure but there still have been some limitations from an enterprise perspective.  Mainly, some enterprises are concerned about keeping their data private, about reliability, and storage costs over time.  

Any enterprise looking at potentially leveraging the cloud would love to have a hybrid solution which allows them to manage their own internal cloud and then burst over to a public cloud for either automated failover, extra storage, or to port an application over after using an internal platform for development.

March 06, 2009

Apperian brings iPhone to the Enterprise



“Number one is helping companies leverage their existing technology investments in smartphones more effectively, by mobilizing workforces and bringing applications to handheld devices; and number two, and more compelling and exciting, is helping large companies really extend their brands and provide transformative, next-generation, point-of-service applications to customers."
Chuck Goldman, CEO, Apperian

February 26, 2009

Social Technographics of the Business User

From G. Oliver Young at Forrester Research:


The first full report from Forrester's recent survey of how business technology buyers use social media is now officially on the Forrester website. Its available to all Forrester clients, but if you are not a client here are some of the highlights:


Forrester Social Technographic

The big takeaway: Technology buyers are highly socially active, the most active we have seen so far. Many technology vendors have been on the leading edge of social media marketing for some time (Dell and IBM come to top of mind) and for good reason. IT buyers — both in the IT department and within the line of business are highly engaged with social media, and use blogs, discussion forums, and rich media in many technology purchase processes.


It is good to see Forrester continue to assess the adoption and use of social technologies within the enterprise.  I like the break out between IT and Line of Business and the use of Charlene Li's framework.


I've been leading our own research into Business User behaviors and attitudes when it comes to communication, collaboration and social technologies.  By now, I think we all realize that consumer experiences are shaping Business User expectations.  Redefining enterprise communications based on Business User needs is uncovering a number of new opportunities in the UC and Collaboration space.