July 10, 2009

Enterprise Flow

My guiding principles for the future state of enterprise applications are:

- hybrid cloud + premise
- end user driven
- social
- device agnostic
- flow based
- sense aware

Shareflow An interesting example of some of these principles applied to the enterprise is Zenbe's "Shareflow" which allows enterprise users to build flows of communication streams around relevant people and topics.  Here's a summary from Matt Marshall at VentureBeat.

"For too long now, email has remained oddly stupid: We can expand an email, forward it, or reply. But for groups of people working together on projects, it’s awful — not to mention overwhelming. Google has implemented something called email “threads” into its Gmail service, which lets us see the back and forths of conversations. But that’s about it.

However, a rash of recent innovation is starting to challenge email as the predominant form of work-flow communication.

Zenbe, a New York City-based startup, is the latest example. The company today has released something called Shareflow. Shareflow is essentially a web-based dashboard that lets you see the flow of communication around a given topic (see image below). In many ways, Shareflow is like Google’s Wave product, released in late May


In each case, the page becomes a stream of things posted about the topic, with the most recent item posted at the top, and the previous posts moving down the page. However, Shareflow takes a step further than email by letting you incorporate your regular email into the flow."


June 22, 2009

"On the Way Up" vs. "On the Way Down"

Jim Collins recently published "How the Mighty Fall" where he outlines his framing of early warning signs to the collapse of once mighty companies.

He likens the decline and collapse of a company to a staged disease infecting a person (in this case his wife who was diagnosed with breast cancer).

"I've come to see institutional decline like a staged disease: harder to detect but easier to cure in the early stages, easier to detect but harder to cure in the later stages.  An institution can look strong on the outside but already be sick on the inside, dangerously on the cusp of a precipitous fall"

Collins then outlines 5 stages of Decline including:

Stage 1: Hubris Born of Success - or "We're so great, we can do anything!"

Stage 2: Undisciplined Pursuit of More - or "more scale, growth, power"

Stage 3: Denial of Risk and Peril - or "We can explain away weak results"

Stage 4: Grasping for Salvation - or "Looking for Silver Bullets to save us"

Stage 5: Capitulation to Irrelevance - or "Atrophy into utter insignificance"

When in Stage 3, Collins identified ways to look at the dynamics of the leadership team to determine if the Company is "on the way up" vs. "on the way down".

Leadership Dynamics of Teams on the Way Down

  1. People shield those in power from grim facts or brutal honesty for fear of penalty

  2. People assert strong opinions without providing data, evidence, or a solid argument

  3. Team leader has a very low questions-to-statement ratio and enabling sloppy reasoning

  4. Team members acquiesce to decisions but do not support them or worse, undermine them

  5. Team members seek as much credit as possible for themselves yet are not respected by peers

  6. Team members argue to look smart or improve their own interests

Leadership Dynamics of Teams on the Way Up

  1. People bring forth unpleasant and brutally honest facts

  2. People bring data, evidence, logic and solid arguments to the discussion

  3. Team leader employs a Socratic style with high question-to-statement ratio

  4. Team members unify behind a decision once made and work to make decision successful

  5. Each team member credits other people for success and enjoys the confidence of peers

  6. Team members argue and debate to find best answer, not improve their personal position


The 5 Stage framework offered by Collins is interesting and helpful in understanding company and team strategy. 

In the critical Stage 3 of decline, being able to look at how leadership teams behave and the dynamic of their interactions could send early warning signs of where the company is headed... Up or Down.  

June 09, 2009

Business Users are driven to new experiences that are simple and useful

We've heard for some time how consumer innovations are shaping user expectations in the enterprise.  I believe this and see it in the evolution of a number of new enterprise solutions.   For me, the key is to distill the lessons learned from successful consumer innovations to create a number of guiding principles and strategies to frame investments in enterprise innovations.   



Fred attempts to answer the question "What drives consumer adoption of new technologies?" in prep for a panel discussion with a major media company.   I liked his quick assessment: 

"Let's take ten of the most popular new consumer technology products in recent years (with a couple of our portfolio companies in the mix): iPhone, Facebook, Wii, Hulu, FlipCam, Rock Band, Mafia Wars, Blogger, Pandora, and Twitter and let's try to describe in one sentence or less why they broke out (feel free to debate the reasons they broke out in the comments):

  • iPhone - mobile browser with a killer touch screen interface
  • Facebook - a social net with real utility
  • Wii - gesture based user interface for gaming
  • Hulu - your favorite TV shows in a fantastic web UI
  • FlipCam - a video cam that fits in your pocket comfortably
  • Rock Band - everyone can be a rock star for a few minutes
  • Mafia Wars - a natively social game built for social nets
  • Blogger - a printing press for everyone
  • Pandora - drop dead simple personalized radio
  • Twitter - blogging everyone can do in less than a minute

In most of these cases, the breakthrough product or service delivered a new experience to consumers that they had never had before. Sure there were social nets before Facebook, but none allowed you to run your life the way Facebook does for my kids. Sure there were browsers on phones before the iPhone, but there hadn't been one that you could actually use like you use a browser on a computer. Sure there had been personalized internet radio services before Pandora but not one that was drop dead simple and delivered a great experience.

So it seems to me that consumers are driven to new experiences that are simple and useful and/or entertaining. It is not enough to be the first to market with a new technology. You have to be the first to market with a version of the technology that is simple and easy to use.

I agree with Fred.  Today, our Business User expectations are being shaped by our Consumer User Experiences with new technologies.   If we extend Fred's consumer lessons to new enterprise opportunities, we can add 2 more guiding principles to the Enterprise Edge Strategy manuscript:

1. Business Users are driven to new experiences that are simple and useful and/or entertaining.  

2. It is not enough to be the first to market with a new technology; you have to be first to market with a version of the technology that is simple and easy to use.

May 21, 2009

Bring Structure & Context to Unstructured Data


Andrew Weissman, founder and COO of Betaworks, highlights themes that he/Betaworks find valuable as they continue their push to create the network of Now Web companies.


"... a number of themes that we believe fundamentally change the media, the online media, the world.  Specifically, businesses that add context (or structure) to unstructured information or data and the social web (services that connect people and data). " 

As a proof-point, Betaworks invested in the latest round of UserVoice, a web based social idea and user feedback service.

May 20, 2009

10 Workplace Skills for the Future

I've used the "10 year forecast" reports created by the Institute for the Future a number of times and continue to find their perspective valuable.


They recently distilled some of their research down to 10 Workplace Skills for the Future.  These skills highlight the impact of changes in social collaboration, networked information, filtering the flow of relevant conversations and the migration of value to individual business users at the edge of the enterprise.

In 2007 the Institute for the Future laid out 10 workplace skills. Originally used as part of the Superhero Skills from the 2007 Ten-Year Forecast annual retreat, they were then adapted as part of the Future of Workresearch, and finally repurposed as badges for the Superstruct game in 2008.


Most recently, Bob Johansen, Distinguished Fellow at IFTF, has published his newest book, Leaders Make the Future, in which he delves much further into these workplace skills to create 10 new leadership skills.
------
Ping Quotient 
Excellent responsiveness to other people's requests for engagement; strong propensity and ability to reach out to others in a network


Longbroading 
Seeing a much bigger picture; thinking in terms of higher level systems, bigger networks, longer cycles


Open Authorship 
Creating content for public modification; the ability to work with massively multiple contributors


Cooperation Radar 
The ability to sense, almost intuitively, who would make the best collaborators on a particular task or mission


Multi-Capitalism 
Fluency in working and trading simultaneously with different hybrid capitals, e.g., natural, intellectual, social, financial, virtual


Mobbability 
The ability to do real-time work in very large groups; a talent for coordinating with many people simultaneously; extreme-scale collaboration


Protovation 
Fearless innovation in rapid, iterative cycles; the ability to lower the costs and increase the speed of failure


Influency 
Knowing how to be persuasive and tell compelling stories in multiple social media spaces (each space requires a different persuasive strategy and technique)


Signal/Noise Management 
Filtering meaningful info, patterns, and commonalities from the massively-multiple streams of data and advice

Emergensight 
The ability to prepare for and handle surprising results and complexity that come with coordination, cooperation and collaboration on extreme scales

May 19, 2009

VRM ListenLog

Keith Hopper outlines his vision for ListenLog as an example (and element?) of future VRM solutions:


A user-driven activity log works well for an application that pulls together audio streams and files from a number of different sources. Of course, online audio providers (vendors in the VRM model) can already track and aggregate listening behavior data, but only for the audio they control. When the user acts as the sole point of integration, pulling together audio from multiple sources, their own consolidated log becomes unique and powerful. Only when the listener is the point of integration does such an approach yield unique value.

May 05, 2009

From Signal ... to Data ... to Enlightenment

James Kelway recounts listening to Google's Bradley Horowitz describe how he / they think about data and metadata:


(Horowitz) told of everyday devices that have achieved ubiquity - that can now record your entire life digitally. Ubiquity is here.  The mobile phone is everywhere.


The problem as he saw it was that you can record everything but you don’t get another life to review it all. The challenge is harvesting metadata and defining context to give meaning to what we do.


So how do you use the information to a useful end? Horowitz (and Google) knows that the big problem is that we are dying from the start. Moments evaporate from the start.


A very pertinent point was that technology needs to adapt and enhance the human life. He asked how do we solve attention management? The moments of life that need revisiting amongst the morass of spam and junk we all wade through.


A key observation was that metadata is as important as the data itself.


Then he briefly showed a mental model that reflected the Google approach to data, starting at signal and working upwards.

  • enlightenment
  • wisdom
  • knowledge
  • information
  • data
  • signal 
I like this model and have been thinking about this from the enterprise perspective. 

If I think about enterprise transactions, conversations or relationships as social objects with the ability to send real-time signals, what is needed to take the signal and associated data to add value for users?  

How do we help users leverage signal, data and information to create knowledge, wisdom and insight?

April 27, 2009

Flow-based Triggers

Paul Golding does a nice job describing the opportunity and impact of flow-based mobile applications on our daily lives.  I like the way Paul talks about weaving the flow of our activity streams into how we experience "events" in our personal "timelines" and the "timelines" of others.  

For me, the most interesting of Paul's points is found in his last sentence - "The tools invented to seize the moment have begun to define the moment".  

We will increasingly be triggered to take action in our personal and work lives by the transactions, conversations and relationships found within our activity streams and the activity streams of others. 

The real opportunity for flow-based applications is to evolve from helping us capture and share the moment, to creating triggers for new ones... new transactions, new conversations and new relationships at work and at home that would not have been created otherwise. 

Below are a few sections from his article published in the recent issue of Vodafone's Receiver

"We are rapidly headed towards a new era of human interaction that is marked by perpetual conversations and perpetual info drip-feed, as enabled by the umbilical of the mobile.  With its always-on and always-carried potential, the mobile allows our streams of consciousness and related intentions to be converted instantly into actions with both local and remote effects.  Not only does the mobile enable us to seize the moment, but increasingly it is the cause of the moment, adding more and more events to our daily timeline.

Time is nothing other than the intervals on a clock face counted out by the advancing second hand. But this is not how we experience time. We experience time as a series of moments measured out by events. Our personal timeline is a series of events that happen moment by moment and are dominated by the events that happen in our brains – thoughts, contemplations, urges and emotions bubbling up from our sub-concious stream, some of them converted by the conscious into intentions and sometimes into actions. It is communication and self-expression at the speed of thought

Not long ago, phone calls ('ring ring'), texts ('beep beep') and the alarm clock ('brrr brrr') were the only ways that our mobiles might 'interrupt' us. With Twitter, other Flow based Apps (my edit) and widgets, this is changing. But don't mistake these moments as interruptions. These are the moments that make the stepping stones of our daily timeline across the ocean of people and info chatter. We weave them into our timeline and they weave us into theirs. The tools invented to seize the moment have began to define the moment."

April 20, 2009

The Conversation-to-Conversion Process

"In the edge economy, an organization's capacity to capture, track, manage and analyze the conversation-to-conversion process improves its ability to innovate and grow."


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April 15, 2009

When Passive Objects join the Conversation

In an earlier post, I point to Russell Davies' thoughts on what happens when (passive) objects have multiple communication channels embedded, become (active objects) and are able to converse with us, with relevant customer and vendor communities and/or with other relevant objects.


Russell was looking at this change and its impact from the Agency side, and I slightly broadened it to include new sources of growth for enterprise communication application providers :

"When products have their own communication channel built in, conversations across user communities, customer service interactions and social branding will provide sources of new growth."


Today, David Armano (@darmano) pointed out that Nokia interviewed Leonard Shustek, board chairman of the Computer History Museum, as part of their Ideas Project.   In the interview Shustek outlines his belief that our relationship with the objects we create is about to radically change. 

Today, the things we manufacture are for the most part passive. But as sensing, computing and communication capabilities proliferate, they will penetrate virtually every device we produce (and many we don't), profoundly modifying the way we live.


It is worth spending some time on the Nokia Ideas Project site... and you can start by viewing their interview of Leonard Shustek below..